For anyone working in Bible translation and Scripture publishing, Support.Bible has become the go-to hub for technical help. The site is a community-driven question-and-answer forum where translators, consultants, and technicians around the world can post questions and receive answers from experienced members of the community. It covers the major software tools used across the translation workflow, with dedicated categories for Paratext, PTXprint, Paratext Lite, FLExTrans, Scripture Forge, Paratext 10 Studio, Publishing Assistant, and more. With thousands of questions already answered, chances are good that someone has run into your problem before — and if not, an active community of users and support staff is ready to help.
A newer development makes the site even more useful: many of the software tools now have automated support agents. If you go to the category for a particular tool, (categories are on the right side of the page) you can access its support agent and get answers immediately, at any hour, without waiting for a community member to respond. These agents are trained on the official documentation for each tool, so they can walk you through common tasks, troubleshoot error messages, and point you to the right resources. For questions the agent can’t resolve, the traditional forum is still right there. The two approaches work hand in hand, with the agent handling routine questions quickly and the community tackling the trickier ones.
The standout among these is the Paratext support agent. Paratext is by far the most active category on Support.Bible, with well over two thousand questions, so an automated assistant here delivers real value to the largest group of users. The PTX agent is trained on extensive documentation for Paratext and USFM markers and can converse in some 95 different languages — a remarkable fit for a global community of translators who often work far from English-speaking support channels. Like any AI assistant, it can occasionally get things wrong, so its answers are best verified against the documentation for critical tasks. But for quick, everyday questions about settings, projects, and features, the Paratext support agent is often the fastest path to an answer — and a great first stop before posting to the forum. Visit Support.Bible, pick your tool’s category, and give it a try.
Need a forum added for your BT tool? Contact admin@support.bible.
–The SIL Language Technology Use Team